FITRICIA PASARIBU, Nami. Pengukuran Kepuasan Pelanggan Menggunakan Servqual di Spinelli Coffee Gandaria. Binus Business Review, [S. l.], v. 4, n. 1, p. 453–460, 2013. DOI: 10.21512/bbr.v4i1.1410. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1410. Acesso em: 6 jul. 2025.