MARSHELLINA, M.; PRABOWO, H. Pengaruh e-CRM dan Service Quality terhadap Customer Satisfaction dan Dampaknya terhadap Customer Loyalty pada PT XL. Binus Business Review, [S. l.], v. 4, n. 2, p. 619-630, 2013. DOI: 10.21512/bbr.v4i2.1376. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1376. Acesso em: 2 apr. 2025.