SIMBOLON, F. Pengukuran Kualitas Layanan di Universitas Kristen Indonesia (UKI). Binus Business Review, [S. l.], v. 3, n. 2, p. 944-958, 2012. DOI: 10.21512/bbr.v3i2.1366. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1366. Acesso em: 18 apr. 2025.