NATALIA, Natalia; ADHIKARA, Cooky Tri; AGUSTHINA, Shirley. Analisis Implementasi Customer Relationship Management dan Marketing Public Relations terhadap Nilai Pelanggan dan Dampaknya terhadap Loyalitas Pelanggan: Studi Kasus Grand Tropic Suites’ Hotel. Binus Business Review, [S. l.], v. 3, n. 1, p. 513–525, 2012. DOI: 10.21512/bbr.v3i1.1339. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1339. Acesso em: 9 may. 2025.