TAURIANA, D.; ARISANI, N. M. D. Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta. Binus Business Review, [S. l.], v. 3, n. 1, p. 449-460, 2012. DOI: 10.21512/bbr.v3i1.1333. Disponível em: https://journal.binus.ac.id/index.php/BBR/article/view/1333. Acesso em: 23 feb. 2025.