Prasetya, F.N. and So, I.G. 2014. Pengaruh E-Marketing dan E-Crm Terhadap E-Loyalty Website Usaha Komunikasi Pemasaran. Binus Business Review. 5, 1 (May 2014), 8-17. DOI:https://doi.org/10.21512/bbr.v5i1.1191.