Rawis, S.O., Nasution, R.A., Hadiansyah, L.S., Adiani, W. and Aprianingsih, A. 2022. Systematic Literature Review of Switching Behavior in Service Industry. Binus Business Review. 13, 1 (Jan. 2022), 1-17. DOI:https://doi.org/10.21512/bbr.v13i1.7618.