ANALISIS PENGARUH IMPLEMENTASI GUGUS KENDALI MUTU TERHADAP KINERJA DAN KEPUASAN KERJA KARYAWAN MENGGUNAKAN MODEL PERSAMAAN STRUKTURAL

Ronald Sukwadi

Abstract


Product quality is one issue in business survival. One of quality strategies using group oriented is known as Quality Control Circle (QCC). The aim of this research is to analyze the effect of the implementation of QCC to the employee’s work performance and satisfaction at PT PDP. The objects observed in this research were employees of PT PDP. The samples studied were 112 employees who are currently undergoing QCC at Production Engineering, Production, Warehouse and Quality Control sections. The method used for data collection in this study is random sampling. The collected data is then further analyzed using Structural Equation Modeling software AMOS 7.0. This research showes that QCC has direct effect on the employee’s work performance and satisfaction, and employee’s satisfaction also has direct influence on the employee’s work performance.


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